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Frequently asked questions

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms will fall under the exclusive jurisdiction of the courts of England and Wales.

No, all content on our website—including product descriptions, images, logos, and graphics—is protected by copyright and intellectual property laws. You may not reproduce or use our content without written permission from Gima (UK) LTD.

While we strive to ensure all product information is accurate, occasional errors may occur. In such cases, we reserve the right to correct the information and to cancel any order placed using incorrect data. You will be notified immediately, and any payment made will be refunded in full.

Once we receive and inspect the returned goods, we aim to process your refund within 14 days. Refunds are issued to the original payment method used during the purchase.

Yes, you may return goods within 14 days of receipt, provided they are in their original condition and packaging. Simply contact our customer service team to initiate a return. Please note that some products may be excluded for hygiene or safety reasons.

The risk in the goods passes to you upon delivery. Therefore, please inspect all goods upon receipt and report any damage immediately. We recommend ensuring someone is available to receive and check the delivery at the scheduled time.

Yes, delivery to certain remote or non-standard locations may either incur additional charges or, in some cases, may not be possible. Please refer to the delivery section on our website or contact customer service for clarification before placing your order.

We make every reasonable effort to deliver goods within the estimated timeframe provided on our website. However, delays may occasionally occur due to factors beyond our control. We are not liable for any indirect losses arising from such delays, but we always aim to keep you informed and resolve issues swiftly.

As per our terms, payment must be made in full prior to the dispatch of goods. We currently do not offer post-delivery credit terms through the website. However, B2B customers may contact our sales team directly to discuss potential trade account arrangements.

Your order is officially accepted when we dispatch the goods from our warehouse. While you will receive a confirmation email after placing an order, please note that this does not constitute formal acceptance. We reserve the right to cancel any order before dispatch, for any reason.

You can contact us at: • Email: info@gimauk.com • Phone: 020 8709 0010 • Address: Unit 4, Rippleside Road, London, IG110RH, UK

Yes, you can include special delivery instructions (e.g., leave with a neighbour) when placing your order. We will pass these to the shipping carrier, but please note we cannot guarantee they will be followed.

You can modify or cancel your order only before it has been shipped. Please contact us promptly at info@gimauk.com with your order details. Once shipped, orders cannot be changed or canceled but may be returned according to our Return Policy.

Yes, international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These are the customer’s responsibility and are not included in the product price or shipping costs.

If your package is lost or damaged, please contact us within 7 days of delivery. We will collaborate with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the case.

Please contact us immediately at info@gimauk.com if you realize you have provided an incorrect address. However, we cannot be held responsible for deliveries made to incorrect addresses provided by the customer.

We strive to deliver within the estimated timeframes, but delays may occur due to unforeseen circumstances such as severe weather or carrier delays. We are not responsible for delays caused by these external factors.

We deliver across the United Kingdom, including mainland and remote areas. Additionally, we offer international shipping to select countries. For more information and applicable fees, please see our International Shipping page.

Yes, once your order has been shipped, you will receive tracking information via email. You can also track your order anytime through our Order Tracking page by entering your tracking number.

Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). After your order is shipped, you will receive a confirmation email with tracking information if available.

We offer three shipping options: • Standard Shipping (3-5 business days, free for orders over £150 in London) • Express Shipping (1-2 business days, £9.99) • Next-Day Delivery (next business day for orders placed before 12:00 PM, £14.99)
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